1. Agreeing to these terms
These Terms of Service ("Terms") are an agreement between you and BeDoWell Inc. dba SlimReset Canada, operating as SlimReset Canada ("SlimReset", "we", "us"). They apply to the SlimReset coaching program, the Client Portal at slim-reset.com/app, our website and store, and our texts and emails (together, the "Service"). By creating an account, ticking the agreement box or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.
2. The SlimReset service
SlimReset is a weight-loss and nutrition coaching program. It may include gut analysis results, a practitioner-reviewed personalized plan and food guide, daily targets, coaching sessions (in person, by phone or by video), messaging with your coach, progress tracking, and products sold through the portal or our store. Program features can change over time, and some features are only available to clients in an active program.
3. Not medical advice
- SlimReset provides wellness, nutrition and lifestyle coaching. It is not medical care and does not diagnose, treat, cure or prevent any disease. Our coaches and practitioners are not acting as your physician. We may provide referrals to licensed practitioners when needed, but we are not responsible for medical decisions or actions taken by outside providers. We will never advise you to stop any medication or treatment prescribed by a licensed healthcare professional.
- Gut analysis and food sensitivity results are informational tools to guide food choices. They are not a medical diagnosis.
- Talk to your doctor before starting the program, especially if you are pregnant or breastfeeding, under 18, take medication (for example for diabetes or blood pressure), have a medical condition, or have a history of eating disorders. Low-calorie phases are not suitable for everyone.
- Stop and seek medical help if you feel unwell. In an emergency, call 911. Do not use portal messages or texts for urgent medical concerns.
- Results vary from person to person. We do not guarantee any particular amount of weight loss or health outcome.
4. Eligibility
You must be at least 18 years old, or have the consent of a parent or legal guardian, to use the Service. The Service is offered to clients in Canada.
5. Your account
- Give us accurate information and keep it up to date.
- Keep your password private and use a strong one. You are responsible for activity on your account. Tell us right away at [email protected] if you think someone else has used it.
- Each account is for one person. Do not share your account or reports.
- If you sign in with Google, Apple, Microsoft or Facebook, that provider's terms also apply to your use of their sign-in.
6. Orders, payments and refunds
- Prices are in Canadian dollars. Applicable taxes and shipping are shown before you pay.
- Card payments are processed by Moneris; store orders may be processed by Shopify. By paying, you authorize the charge to your chosen payment method. If you save a card, you authorize us to charge it for purchases you confirm.
- Program fees, packages and session prices are described when you buy them. By purchasing a program you agree to the posted fees and billing policies at the time of purchase. Prices are subject to change.
- Refunds and cancellations: Refunds may be provided at our discretion and are subject to the refund terms shown when you purchase. Once a program has begun, or once prescribed products have been delivered, refunds may not be available. To cancel or reschedule a session, or to ask about a return or refund, please contact us as early as possible.
- Approved refunds go back to the original payment method.
- Nothing in these Terms limits any rights you have under Alberta's Consumer Protection Act or other consumer protection laws that cannot be waived.
7. Text message terms
- If you give us your mobile number and opt in, SlimReset Canada will text you from +1 825-906-7546 about your program: booking confirmations and reminders, check-in reminders, coaching messages and replies from your coach.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to cancel at any time; you will get one confirmation and then no more texts. Reply START to opt back in. Reply HELP for help, or email [email protected].
- Consent to receive texts is not a condition of buying anything.
- Carriers are not liable for delayed or undelivered messages. Texts are not monitored around the clock and are not for emergencies.
- See our Privacy Policy for how we handle your number.
8. Email
We send emails needed to run your account (verification, password resets, bookings and receipts). We send promotional emails only with your consent, and you can unsubscribe at any time using the link in the email.
9. Acceptable use
You agree not to:
- access another person's account, reports or information, or try to get around security or rate limits;
- upload anything unlawful, harmful, abusive or that you do not have the right to share;
- harass, threaten or abuse our coaches, staff or other clients;
- copy, resell, or publicly share SlimReset plans, reports, food guides or materials except for your own personal use;
- scrape, reverse engineer, overload or disrupt the Service, or use automated tools to access it;
- use the Service for any unlawful purpose.
10. Content and intellectual property
The Service, including the portal, food guides, recipes, plans, text, graphics and the SlimReset name and logo, belongs to SlimReset or its licensors and is protected by law. We give you a personal, non-transferable licence to use it for your own program while your account is active. Information you provide (such as weigh-ins, logs and messages) stays yours; you let us use it to provide the Service as described in our Privacy Policy.
11. Third-party services
The Service relies on third parties such as Moneris, Shopify, Twilio, Google, Apple, Microsoft, Zoom and Meta. Their own terms and privacy policies apply to their services. We are not responsible for third-party services, but we choose providers carefully and require them to protect your information.
12. Disclaimers
We work hard to keep the Service accurate, available and secure, but it is provided "as is" and "as available". To the extent the law allows, we do not promise that it will always be uninterrupted or error-free, or that any program will produce a particular result.
13. Limitation of liability
To the fullest extent permitted by law, SlimReset and its owners, practitioners, coaches and staff are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim. These limits do not apply where the law does not allow them, including liability for gross negligence, wilful misconduct, or death or personal injury caused by negligence.
14. Indemnity
To the extent the law allows, you agree to cover reasonable losses we suffer because you broke these Terms or misused the Service.
15. Suspension and closing your account
You can stop using the Service and ask us to close your account at any time. We may suspend or close an account that breaks these Terms or puts others at risk, with notice where reasonable. After an account closes, we keep and delete information as described in our Privacy Policy. Sections that by their nature should continue (such as payment obligations, intellectual property, disclaimers and limitation of liability) survive.
16. Governing law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. Any disputes arising from your use of the Service will be resolved in the courts located in Calgary, Alberta, unless the consumer protection laws of your province give you the right to bring a claim where you live.
17. Changes to these terms
We may update these Terms. We will post the new version here with a new effective date and, for significant changes, tell you by email or in the portal before they take effect. Continuing to use the Service after that date means you accept the new Terms.
18. Contact
BeDoWell Inc. dba SlimReset Canada
259 Midpark Way SE, Suite 205, Calgary, AB T2X 1M2
Email: [email protected]
Phone: +1 877-431-0806